Terms of Service

Eventdoor LLC
Version 1.1 · Last Updated: September 3, 2026 · Effective: October 3, 2026

Contents

1. Introduction
2. Definitions
3. Description of the Services
4. Account Registration
5. Acceptable Use and Content Rules
6. User Content, License, and Recording
7. Moderation, Reporting, and Enforcement
8. Copyright Policy (DMCA)
9. Privacy
10. Third-Party Services
11. Organizations and Their Sites
12. Disclaimers
13. Limitation of Liability
14. Indemnification
15. Term and Termination
16. App Stores and the Mobile Application
17. General Provisions
18. Electronic Communications and Signatures
19. Miscellaneous
20. Contact

1. Introduction

1.1 About the Services. Eventdoor LLC ("Eventdoor," "we," "us") operates a live-event streaming and video platform. These Terms of Service (these "Terms") govern your use of the Eventdoor platform and the sites and applications operated on it: branded sites, including sites a business runs on its own custom domain; and the Eventdoor mobile app (together, the "Services"). Businesses and organizations, the Tenants and Organizations defined in Section 2 (Definitions), publish their events through Eventdoor, and the pages where their events appear may carry their branding. Whatever branding you see, you are using one Eventdoor service under these Terms: we operate the sign-in system and your account, we deliver and store the video, and we send account email. If the site you are using links to these Terms in its footer, or the app links to them in its settings, these Terms apply to you.

1.2 Acceptance. By creating an account or using the Services, you agree to these Terms. If you are accepting these Terms for an entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not use the Services.

1.3 Eligibility. The Services are intended for people 13 years of age and older. By using the Services, you represent that you are at least 13. If you are between 13 and 17, you represent that your parent or legal guardian consents to your use of the Services. If we learn that an account holder is under 13, we will terminate the account and delete its information as described in the Privacy Policy.

2. Definitions

• "Services" means the branded sites and the mobile app described in Section 1.1, and the software and infrastructure we operate to run them.
• "Tenant" means a business or organization customer that uses a branded site or deployment that is part of the Eventdoor service.
• "Organization" means a group that runs events within a Tenant's site.
• "Broadcaster" means a user authorized by an Organization to stream live video through the Services.
• "Viewer" means anyone watching content on the Services, with or without an account.
• "User Content" means content provided through the Services by users, including live broadcasts, Recordings, uploaded videos, titles and descriptions, and profile content.
• "Recording" (or "VOD") means stored video created from a live broadcast (including any browsable replay assembled from it) or a video uploaded to the Services.
• "Identity Service" means the sign-in system we operate, shared across the sites covered by these Terms.

3. Description of the Services

3.1 Live events, recording, and replays. The Services let Organizations broadcast live events and make videos available for viewing. Every live broadcast is recorded: from the moment an Organization is created, the video segments of its live streams are automatically saved to the Organization's cloud storage, whether or not the broadcast is scheduled. A broadcast with a scheduled end time is also assembled into a browsable replay (a Recording); a broadcast without one is recorded but produces no browsable replay. Only the Broadcaster's camera and microphone are captured. Retention of Recordings is described in the Privacy Policy (Section 8 of that document).

3.2 Availability. We work to keep the Services operational, but they may be unavailable from time to time for maintenance, upgrades, or reasons beyond our control. We may change, suspend, or discontinue any part of the Services.

3.3 Paid access. Some Content is available only by purchase, either as a one-time purchase or as a subscription. Eventdoor LLC is the seller for every such purchase; Organizations supply content and do not sell it to you. Purchases are governed by the Terms of Sale.

4. Account Registration

You must provide accurate information when registering and keep it up to date. You are responsible for safeguarding your credentials and for activity under your account. Accounts are managed by our Identity Service; how one account works across sites is described in Section 11 (Organizations and Their Sites). Notify us promptly at support@eventdoor.com if you believe your account has been compromised.

5. Acceptable Use and Content Rules

5.1 Prohibited conduct. You agree not to:

(a) violate any applicable law;
(b) harass, abuse, threaten, or intimidate others;
(c) record, stream, or upload footage of identifiable people without the consents the law requires;
(d) impersonate any person or entity;
(e) interfere with the security or operation of the Services, or circumvent access controls, signed URLs, or other technical protections;
(f) scrape, harvest, or bulk-collect data from the Services; or
(g) stream or upload content you do not have the rights to use.

5.2 Prohibited content. You may not stream or upload content that contains: harassment; hate speech; violence or threats; sexual content; promotion of self-harm; illegal or dangerous activity; spam or scams; or material that infringes another person's copyright, trademark, or other rights.

5.3 Content review. We may review, remove, or disable access to any User Content, and may suspend or terminate access to the Services, where we believe these Terms have been violated or where content presents a risk of harm. We are not obligated to pre-screen or monitor content, but we may act on what we find or what is reported to us.

5.4 Compliance with laws. You must comply with all applicable local, state, national, and international laws when using the Services, including laws about recording people.

5.5 Objectionable content and abusive users are not tolerated. Objectionable content and abusive behavior toward others are prohibited on the Services. When we find or receive a report of content or conduct that violates these Terms, we remove the content and may suspend or terminate the account responsible, as described in Sections 5.3, 7, and 15.

6. User Content, License, and Recording

6.1 Ownership. You retain all ownership rights in your User Content. These Terms do not transfer ownership of your content to us.

6.2 License to us. You grant us a worldwide, royalty-free, non-exclusive license to host, store, record, transcode, display, and distribute your User Content, directly and through the service providers that operate parts of the Services, solely to operate the Services. This license is not perpetual and is not irrevocable: it ends when your User Content is deleted from the Services (Section 15 (Term and Termination) addresses content that remains in storage after termination). This license does not permit use of User Content for marketing or advertising, and it is not sublicensable except to the service providers we use to operate the Services.

6.3 Recording acknowledgment. By broadcasting, you acknowledge that your broadcast is recorded and stored as described in Section 3.1 (Live events, recording, and replays). You are responsible for giving any venue or participant notices about recording that the laws applicable to your event require.

6.4 Feedback. Feedback you provide about the Services is non-confidential, and we may use it without obligation to you.

6.5 Our intellectual property. The Services, including their software, design, and content other than User Content, are owned by Eventdoor LLC or its licensors and are protected by intellectual-property laws. We grant you a non-exclusive, non-transferable license to use the Services as they are provided.

6.6 Restrictions. Except as the law permits, you may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from the Services.

7. Moderation, Reporting, and Enforcement

We may review, remove, or disable access to any User Content anywhere on the Services, and may suspend or terminate accounts, as described in Sections 5.3 and 15. To report content that violates these Terms, email support@eventdoor.com with a link to the content and a description of the problem. Reports are reviewed by our administrators and by the administrators of the Tenant or Organization whose site the content appears on.

8. Copyright Policy (DMCA)

We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). We have not yet designated a DMCA agent, so if you believe content on the Services infringes your copyright, send your notice by mail to us directly at:

Copyright Notices — Eventdoor LLC
4205 Caswell Ave, Austin, TX 78751

Your notice should include the information required by 17 U.S.C. § 512(c)(3) so that we can act on it. We remove or disable access to content that is the subject of a valid notice, and we terminate the accounts of repeat infringers in appropriate circumstances. If your content was removed and you believe that was a mistake, contact us at the same mailing address.

9. Privacy

Our Privacy Policy describes how information is collected, used, and shared on the Services. The Privacy Policy is incorporated into these Terms by reference.

10. Third-Party Services

The Services rely on third-party providers, including video delivery, cloud storage, and font delivery services, and your device may connect to those providers directly during playback and page loading. Tenants and Organizations may also include their own third-party content (such as sponsor images and embeds) on their pages. The Privacy Policy (Section 5 of that document) names these providers and describes what they receive. Your use of third-party services is subject to those parties' own terms, and we are not responsible for third-party services or content.

11. Organizations and Their Sites

We operate the Services end to end on every site these Terms cover, including accounts and sign-in, video delivery and storage, and account email, and we may remove content, suspend access, or terminate accounts anywhere on the Services, as described in Section 7 (Moderation, Reporting, and Enforcement). Tenants and Organizations are our customers: they run their events and manage the content they publish through the Services, and we require them to obtain the consents the law requires and to handle removal requests for footage they control. We handle requests directed to us as described in the Privacy Policy; if you send us a request that a Tenant or Organization needs to act on, we will forward it and tell you where it went.

A Tenant's use of the Services does not mean we endorse the Tenant or its events. Your account works across the sites these Terms cover: one account on one service, managed by our Identity Service, not a separate account for each Tenant's site.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT STREAMING QUALITY WILL BE UNAFFECTED BY YOUR NETWORK, DEVICE, OR OTHER CONDITIONS. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR ANY TENANT, ORGANIZATION, OR USER CONTENT.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER EVENTDOOR LLC NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS.

Some jurisdictions do not allow limits on liability for certain damages, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnification

You agree to indemnify and hold harmless Eventdoor LLC and its affiliates, officers, and employees from claims, damages, and expenses (including reasonable attorneys' fees) arising out of: (a) User Content you broadcast, upload, or otherwise provide, including any failure to obtain consents required for people appearing in it; or (b) your violation of these Terms or of applicable law in using the Services.

15. Term and Termination

You may stop using the Services at any time, and you may end these Terms by asking us to delete your account by email at privacy@eventdoor.com. The Privacy Policy (Section 10 of that document) describes what account deletion removes and its limits.

We may suspend or terminate your access to the Services if you violate these Terms, if required by law, or to protect the Services or their users, including under Sections 5.3, 7, and 8.

After termination: content you created may remain in an Organization's storage, as described in the Privacy Policy (Section 8 of that document); and Sections 6.4, 6.5, and 12 through 19 survive.

16. App Stores and the Mobile Application

This section applies if you use the Eventdoor mobile app.

16.1 The stores are not parties. These Terms are between you and Eventdoor LLC only, not with Apple Inc. ("Apple") or Google LLC ("Google"). Apple and Google are not responsible for the app or its content. Your use of the app must also comply with the applicable store's terms, including the Apple Media Services Terms and Conditions and the Google Play Terms of Service.

16.2 License scope. Your license to the app is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing), and on your Android devices as permitted by the Google Play Terms of Service.

16.3 Maintenance and support. We, not Apple or Google, are solely responsible for the app and for any maintenance and support. Apple has no obligation to furnish maintenance or support for the app.

16.4 Warranty. We are solely responsible for any product warranties for the app, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other warranty claims are our responsibility, subject to Section 12 (Disclaimers).

16.5 Product and legal claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including: product-liability claims; claims that the app fails to conform to a legal or regulatory requirement, including privacy and consumer-protection law; and claims under consumer-protection or similar legislation.

16.6 Intellectual-property claims. If a third party claims the app infringes its intellectual-property rights, we, not Apple, are responsible for the investigation, defense, settlement, and discharge of the claim.

16.7 Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

16.8 Developer contact. Questions and complaints about the app go to Eventdoor LLC at the address and email in Section 20 (Contact).

16.9 Third-party terms. You must comply with applicable third-party terms when using the app, for example your wireless carrier's data agreement.

16.10 Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to the app, and upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17. General Provisions

17.1 Entire agreement. These Terms, together with the Privacy Policy and — for purchases — the Terms of Sale, are the entire agreement between you and us about the Services. They supersede prior agreements about the Services as of the Effective date, but they do not extinguish rights or obligations that accrued under a prior agreement before that date.

17.2 Severability. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.

17.3 No waiver. Our not enforcing a provision is not a waiver of it.

17.4 Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, or to an affiliate.

17.5 Changes to these Terms. We may modify these Terms. For material changes, we will post notice on the covered sites at least 30 days before the changes take effect, and we will update the Last Updated date, version number, and Effective date at the top. Your use of the Services after the Effective date of a revision means you accept the revised Terms.

18. Electronic Communications and Signatures

You consent to receive communications from us electronically, by email to the address on your account and by postings on the Services, and you agree that those communications satisfy any legal requirement that they be in writing. You agree that your electronic acceptance of these Terms has the same force as a physical signature.

19. Miscellaneous

19.1 Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, power or network failures, labor disputes, and governmental action.

19.2 No agency. These Terms do not create a partnership, joint venture, employment, or agency relationship between you and us, or between us and any Tenant.

19.3 Construction. Section headings are for convenience only. "Including" means "including without limitation."

20. Contact

Eventdoor LLC
4205 Caswell Ave, Austin, TX 78751

• General support: support@eventdoor.com
• Privacy and rights requests: privacy@eventdoor.com
• Copyright notices: by mail to Eventdoor LLC at the address above